🧾 1. Returning a Product

Customers may cancel a transaction within seven (7) days of receiving a product or service, provided the item is eligible for return.

If you choose to return a product, it must be:

In its original, undamaged condition

Accompanied by all original packaging and documentation

Accompanied by a written notice confirming your decision to cancel the transaction

Returns must be delivered to Yellow Metal SA or one of our authorised agents.

💰 2. Recovery of Direct Costs

Yellow Metal SA reserves the right to recover reasonable direct costs associated with the return. These may include:

The original delivery costs to the customer

Return shipping costs back to Yellow Metal SA or our authorised agents

Administrative or service cancellation costs associated with the order

These costs may be deducted from any refund due or, where necessary, invoiced separately. This ensures fairness and accountability for expenses incurred during the order and return process.

🔁 3. Additional Return Conditions

Parts and equipment must be checked for correctness upon delivery or collection at our main facility:

🏢 Yellow Metal SA, Plot 327, 8th Avenue, Bredell AH, Kempton Park, South Africa

❌ Non-refundable Items:

Parts supplied correctly

Electrical parts/components (unless covered by a manufacturing fault)

Used parts (unless specified in the supplier's warranty)

Special orders or imported goods

✔ Returns will only be accepted within 7 days of delivery, at the purchaser's expense. The goods must be in original packaging and condition and not fitted.

💸 A handling fee of 30% of the value of returned goods will apply.

⚠️ Electrical components are only covered for manufacturing faults, and refunds will not be granted for defects.

📬 4. Contact & Support

We encourage open and transparent communication. Should you have any questions or concerns about our Refund Policy, please don’t hesitate to reach out to us at:

📧 admin@ymsa.co.za